Service provider details
Official business details are being completed. Purchases are unavailable at this stage.
- info@sesavo.com
How to submit a request
Email the order reference, purchase date, account email and request to info@sesavo.com. Reasons or additional payment are not required unless legally necessary. Do not send card numbers, CVV or passwords. Any identity check is limited to information needed to match the request.
Cancellation before payment
Closing the form before payment approval does not collect payment. If an existing transaction is open or uncertain, check its status instead of starting another. Repeated provider notifications do not create another plan period or payment request.
Consumer withdrawal and exceptions
Where consumer withdrawal applies, the period is 14 days from contract formation. Notice may be sent on a durable medium such as email. Statutory exceptions for instantly delivered digital services and services started with approval are assessed for the particular transaction. Mandatory defective-service rights remain protected.
Refund amount and method
For a valid withdrawal, refund is made within the statutory period, generally no later than 14 days from receipt of notice, using the original payment method without an additional consumer refund fee. The recorded TRY charge governs TRY orders; later USD movements do not change it. Card posting time depends on the bank.
Duplicate charges and access problems
Do not pay again for the same order if charged twice or if access is missing after payment. The request is matched with provider records and verified excess or incorrect charges are corrected. An expired or cancelled plan is not automatically renewed.